Warranty Terms

We are dedicated to provide our customer with high-quality e-cigarette, but the item you received might not perform well or found them defected after using for sometime due to reasons out of control. In such cases, you may contact us and ask for a replacement or a refund. Please try first to see whether they can work well when you receive your order and keep your package box with you in case we need the S/N code to get replacement from factory.

 

Warranty Period:

Starter Kits/Full Kit with Mods/Mods: 3-6 months from the date of delivery

Pod Kit Devices/ Tanks: About 3 month from the date of delivery

Coils/Cartridges/Pre-filled Cartridges/Disposable Kits/Accessories: Apologizes that we do not provide warranty for these products.

  

Materials Our Customers Need To Provide For Warranty Claim:

In order to save your shipping fee and provide more efficient after-sales service, we now don't request our customers to send back the defect items. Please send following details of your defect product to our service email address(service@decentvape.com) or contact our sales directly.

Order Number:
Product Name:
Serial Number:
Security Number:
Problem Description:
Video or pictures(clearly show the defect problem):